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Frequently Asked Questions
Our candles and wax melts are crafted using a blend of coconut wax, soy wax, and premium fragrance oils. We source these materials from family-owned businesses.
Coconut soy wax is regarded as eco-friendly since it originates from renewable sources such as coconut and soybean oils. It's biodegradable, so it doesn't add to persistent environmental pollution. Additionally, its production doesn't lead to deforestation and is usually grown without pesticides, fertilizers, or herbicides.
After you place an order, you will receive a confirmation email within one business day. Subject to availability, we aim to have your order prepared within one week.
Orders will ship out Monday-Friday. Shipping fees are based on package weight, and most orders are typically sent via USPS. If you have not recieved shipping updates within a week after your order has been placed, please contact us using the form on our website. We greatly appreciate your understanding.
All of our candles are crafted with the customer in mind. Refunds or returns are not available due to the nature of our products.
For product inquiries or issues, email hopecreationscandleco@yahoo.com with order number, product picture, and details.
Thank you!